Online Purchases

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In Shop Purchases

We are more than happy to accept returns for exchange or store credit only.
We do not offer refunds in store.  Our return policy is 30 days. 

To enquire about a return or exchange, please email us at  and reference your order number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not eligible for return or exchange;

• Printed materials such as books, patterns, magazines or stationery
• Sale or discounted items
• Handmade items
• Gift cards
• Downloadable software product (PDFs)

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Provided you notify us in writing within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have within the 30 day period and once the return is accepted, make a separate purchase for the new item.

To complete your return or exchange, we require a receipt or proof of purchase.

When returning orders, please mark your parcel as 'Returned Goods' on the outer packaging and any commercial invoicing to avoid any additional charges and delays getting back to us.

You can always contact us for any return questions at handmademoonboho@hotmail.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.